Returns
Our policy lasts for 30 days.
If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
There are several types of products that are exempt from returns. Perishable items such as food and flowers cannot be returned.
To complete your return, we require a receipt or proof of purchase.
If you made your purchase with a retailer and decide to return it for reasons other than manufacturing defects. Please check with them.
There are some situations where only partial refunds may be granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not our fault.
* Any item that is returned more than 30 days after shipment.
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Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or Missing Refunds (if applicable). If you have not received your refund yet, please check your bank account again.
Next, contact your credit card company - it may take some time before your refund is officially posted.
Next, contact your bank. It often takes some time before your refund is posted.
If you have followed all of these steps and you still have not received your refund yet, please contact us at ventas@coleccionserpentina.com
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Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
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Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email to ventas@coleccionserpentina.com and send the item or if you are in CDMX you can go to our workshop (by appointment) the item at: Camelia 172, Colonia EL Toro, Alcaldía Magdalena Contreras, C.P. 10610, Mexico City.