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TERMS AND CONDITIONS.
- It is the client's obligation to read and accept the terms and conditions that are established in a mandatory manner, as well as the annexes that may exist to this purchase. Under no circumstances is it permitted to omit any of the policies, terms and conditions as well as to act with advantage to the detriment of those involved (Serpentina Collection).

CONDITIONS OF SALE.
- Special prices are only granted for sale in a store, museum, gallery or office (per project) and/or *for national and international distributors. (request requirements*).
- We require a copy of your company's RFC and proof of tax status for billing; the invoice will only be made in the name of the company's corporate name and/or natural person (client). As well as an official identification of the legal representative, a copy of which will be attached to your file.
- Proof of address of the company or natural person (Client)
- All our prices are with VAT.
- When placing an order, the buyer must do so in writing, either in person at the Serpentina workshop, by email or by WhatsApp.
- For any purchase order, an advance payment of 60% of the total purchase price is required and the remaining 40% one day before delivery of the goods or on the date described on the back of this purchase order.
- To start the order, the requested advance deposit must be made by transfer, bank deposit, payment in the online store. And any of these must be effectively collected.
- Once an order has been authorized, cancellations are not accepted, without exception, advances are not returned once production has started. The customer is obliged to pay the full amount of the requested order on the agreed dates.
- Any monetary obligation owed by the customer to Serpentina Collection, which has not been paid in a timely manner, in addition to the corresponding payment obligation, will additionally pay a late payment interest of 3% per month. This interest is not refundable.
- Confirmation of payments must be made via email, with proof of payment and total amount of the deposit. This is necessary for the correct identification of each buyer's payments. If this confirmation is not made, your payment will not be taken into account since we will not be able to identify you to begin production of your order.
- The client (distributor) acknowledges and accepts that Serpentina Collection, not arbitrarily, but at its sole discretion and at any time, has the full and exclusive right to grant and/or revoke the sale of its products.
- Delivery dates are subject to change according to availability of materials or changes by the client. Average delivery times are 2 to 3 weeks (for special projects, delivery time must be requested before confirming your order).
- Delivery time will be counted from the date of the previously agreed advance payment.
- The replacement of any of the pieces, changes in the design after production has been approved or for the development of the same, for any reason beyond the responsibility of Serpentina Collection, will affect the delivery time and the final cost of the project.
- In urgent jobs the price will increase from 20% to 50% more than its price, this will be according to the needs of the client.
- In case of requiring that special pieces be made based on a design, the authorship will be the property of the authors and designers of Serpentina Collection and will be legally protected by copyright.
- All sketches, prototypes and special samples requested by the client generate a cost.
- The client expressly acknowledges that Serpentina Collection is the sole and exclusive owner of the branded products and of the programs or systems that comprise the authorial works, and agrees that neither directly nor indirectly will it register nor attempt to register before any authority any of the brands or objects or any trade name, neither in an identical nor similar manner to the point of confusion with any of the brands and copyrights of Serpentina Collection.

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DELIVERY
- Our prices do not include the cost of delivery, if you require it, request a quote for home delivery or you can pick up the order at our store or workshop facilities.
- To schedule any delivery or shipment of merchandise, it is essential to make full payment for it.
- Any claim for damaged or defective products must be made at the time of delivery, so there is no possibility of a subsequent claim. If the merchandise is delivered to the address and the customer is not there, any damage or defect must be reported within 24 hours of delivery.
- All products that are delivered to the customer's address must be previously paid for, so there is no possibility of a subsequent claim.

Points of sale
Frequently Asked Questions
Terms and conditions
Returns
Billing

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