How long does it take for my order to arrive?
- If we have enough stock, your products will arrive in 8 days on average, within the Mexican Republic.
- If we do not have a product in your order, we have to manufacture it, which will take us between 3 to 5 extra days depending on its size and the number of orders in process.
- Shipping is done with a variety of couriers depending on the postal code and coverage in the country. We try to find the best rate so as not to increase shipping costs and we even offer free shipping on some promotions.
Is my purchase well packaged and safe?
We strive to develop safe packaging so that 99% of everything we send arrives in perfect condition.
Sometimes, the staff of the parcel services do not handle the packages because they do not know the content and some part may arrive damaged.
If that were the case, do not worry, we will replace it! We just need you to send us photos and we will resolve it.
Are the products really ecological?
All our products are made from rolled and hand-shaped paper strips. For their finishing or protection we use water-based varnishes and solvent-free resins. Our finishes are not applied by spraying, so we do not pollute the environment or waste material. We recover our own “waste” and use it for small products or to decorate some pieces. We consider that we use 99% of the material.
As a main rule, our entire work team lives in a very close perimeter to the workshop so as not to travel by transport and generate traffic.
Some of our paper is imported and we are always aware that it complies with the FSC (Forest Stewardship Council) standard. If you are interested in knowing more about the subject, click here.
Can the products be customized?
Yes, it is possible. It is important that you let us know the needs of your project so that we can support you so that everything turns out amazing. Our design department can place your logo, make the products according to your corporate or event colors, it is possible to increase or reduce size, even design a new proposal. Is it true that I can use water?
Yes, of course, the rule is this. If your product has shiny resin inside, it is protected for use with water. This would be the case for vases, flower pots, mezcal holders, snack holders, serving trays, fruit bowls and tortilla holders. However, sometimes we can make a human error and not have applied the resin correctly. If that is the case, please let us know and we will gladly replace it for you.
All of our products also have a satin varnish on the outside that hardens them and protects them from moisture. This does not make them waterproof, but it does make them resistant if they get wet by accident.
How do I take care of them?
We recommend cleaning them with a damp cloth and drying them with a paper towel. If it is very necessary, you can wash them with a little liquid soap and rub them gently with your hand or fingers, rinse them under running water and let them air dry, separate from other items.
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Please never:
- put in dishwasher or microwave
- carve with plastic or metal fibers
- leave immersed in water
- sand, drill, hit, hammer
- use hot or boiling water, solvents
- expose to sunlight or direct fire
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*It is important to remember that our products are decorative – artistic and the work of the craftsmen should be valued. If you need a proposal that fulfills specific functions such as resistance to certain situations, write to us and we will analyze if we can offer you an option.
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